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Job Details

Type Part-time [ Work from home ]
Salary INR 12000 to 24000 /Month
Timing Flexible
Age limit 18 to 70
No. of openings
10
Location
[ Work from home ]
Okhla Industrial Area, New Delhi
Delhi, India
PIN: 110020
Closed On 2017-01-14

Job Description

We are looking for young and ambitious people to work with a fast growing VC funded start-up to join our Process Excellence Team as Brand Experts. Akosha is the largest online customer service platform in India helping thousands of customers and working with some of the biggest B2C companies in India. Visit our website www.akosha.com to know more about us.

Responsibilities:
- Need to resolve the queries/service requests/complaints of users as soon as possible
- Bilingual, Trilingual, Quadrilingual......Multilingual, in only native Indian language 
- People with strong reading, writing and communication skills in English
- Manage and take ownership of the resolution process for all user related issues
- Develop strong relationships with users
- Meet various metrics defined by the Process Excellence Team
- 6 days a week with morning, evening and night shifts with rosters off
- 4 hour part time shift or 8 hour full time shift

We prefer candidates from Delhi / NCR region.

We are looking for people who will be working as brand experts on our newly launched Android app to interact with users. Users on our app interact with us for queries/service requests/complaints about various companies and their products. Brand experts will help them on our platform and provide solutions to their problems. Akosha brand experts will be the pillar of our organisation and will be responsible for creating the Akosha Experience for users. If you love problem solving, are a chatter box, love to talk and interact then this role has been crafted for you!

Download our app from Play Store(www.bit.ly/1C33Yvg) to get a better idea
- Job stability and security
- Fixed Salary + Monthly Incentives + Surprise gift
- People can work in 4 hour or 8 hour shift depending upon their preferences.
- Candidates will given an opportunity to give their preference for shift.
Must Have:
- Graduation degree or an interesting drop-out story
- Excellent command over English
- Problem solving ability
- Should be able to do multi-tasking
- Knowledge of internet and experience of working on computer
- Ability to engage people in conversations and witty humor

Computer and reliable internet connection at home is a plus.
We prefer candidates from Delhi / NCR region.
Customer service, Customer support, Work from home, Flexible, Online,
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